/* ══════════════════════════════════════════════════════════════════════════
   tickets.css  —  Tickets page styles
   Shared tokens, .btn, .cs-btn, .cs-drop from shared.css.
   Badge colour variants for ticket statuses and priorities defined here.
   ══════════════════════════════════════════════════════════════════════════ */

/* ── Ticket-specific badge colour variants ── */
.badge-open     { background:rgba(124,92,252,0.1);  border-color:rgba(124,92,252,0.28); color:var(--accent2); }
.badge-pending  { background:rgba(255,195,55,0.1);  border-color:rgba(255,195,55,0.25); color:var(--amber); }
.badge-resolved { background:rgba(52,211,153,0.1);  border-color:rgba(52,211,153,0.25); color:var(--green); }
.badge-closed   { background:rgba(100,115,148,0.1); border-color:rgba(100,115,148,0.2); color:var(--text-dim); }
.badge-critical { background:rgba(248,113,113,0.1); border-color:rgba(248,113,113,0.25);color:var(--red); }
.badge-high     { background:rgba(251,191,36,0.1);  border-color:rgba(251,191,36,0.25); color:var(--amber); }
.badge-medium   { background:rgba(46,196,255,0.1);  border-color:rgba(46,196,255,0.25); color:#60d4ff; }
.badge-low      { background:rgba(100,115,148,0.1); border-color:rgba(100,115,148,0.2); color:var(--text-dim); }

/* ── Stat chips ── */
.stat-chips {
  display: grid; grid-template-columns: repeat(4, 1fr);
  gap: 0.6rem; margin-bottom: 1rem;
}
.stat-chip {
  background: rgba(255,255,255,0.03); border: 1px solid var(--border);
  border-radius: var(--radius-sm); padding: 0.65rem 1rem;
  display: flex; flex-direction: column; gap: 0.15rem;
}
.chip-n {
  font-size: 1.5rem; font-weight: 700;
  font-family: 'DM Mono', monospace; line-height: 1;
}
.chip-n.total  { color: var(--text); }
.chip-n.open   { color: var(--accent2); }
.chip-n.pend   { color: var(--amber); }
.chip-n.res    { color: var(--green); }
.chip-l {
  font-size: 0.65rem; font-weight: 600; letter-spacing: 0.9px;
  text-transform: uppercase; color: var(--text-muted);
}

/* ── Body layout ── */
.tk-body-wrap {
  display: flex; gap: 1rem; align-items: flex-start;
}

/* ── Sidebar ── */
.tk-sidebar {
  width: 190px; flex-shrink: 0;
  background: rgba(255,255,255,0.025); border: 1px solid var(--border);
  border-radius: var(--radius); padding: 1rem; position: sticky; top: 1.5rem;
}
.tk-sidebar-title {
  font-size: 0.6rem; font-weight: 700; letter-spacing: 2px;
  text-transform: uppercase; color: var(--text-muted);
  margin-bottom: 0.85rem; padding-bottom: 0.6rem;
  border-bottom: 1px solid var(--border);
}
.filter-group { margin-bottom: 1rem; }
.filter-group:last-child { margin-bottom: 0; }
.filter-label {
  font-size: 0.62rem; font-weight: 600; letter-spacing: 0.6px;
  text-transform: uppercase; color: var(--text-muted); margin-bottom: 0.4rem;
}
.filter-pill {
  display: flex; align-items: center; justify-content: space-between;
  width: 100%; text-align: left;
  padding: 0.32rem 0.6rem; border-radius: 6px; border: none;
  background: none; color: var(--text-dim); font-size: 0.78rem; font-family: inherit;
  cursor: pointer; transition: all 0.15s; margin-bottom: 0.15rem;
}
.filter-pill:hover { background: rgba(255,255,255,0.05); color: var(--text); }
.filter-pill.active { background: var(--accent-dim); color: var(--accent2); font-weight: 600; }
.fp-count {
  font-size: 0.65rem; font-family: 'DM Mono', monospace; color: var(--text-muted);
}
.filter-pill.active .fp-count { color: rgba(167,139,250,0.6); }

/* ── Main area ── */
.tk-main { flex: 1; min-width: 0; }

.tk-toolbar {
  display: flex; gap: 0.5rem; align-items: center;
  margin-bottom: 0.75rem; flex-wrap: wrap;
}
.tk-search {
  flex: 1; min-width: 140px;
  background: var(--input-bg); border: 1px solid var(--border);
  border-radius: var(--radius-xs); color: var(--text);
  font-family: 'DM Sans', inherit; font-size: 0.82rem; padding: 0.38rem 0.75rem;
  outline: none; transition: border-color 0.15s;
}
.tk-search:focus { border-color: var(--accent-border); }
.tk-search::placeholder { color: var(--text-muted); }

/* ── Ticket list ── */
.ticket-list { display: flex; flex-direction: column; gap: 0.4rem; }

.ticket-row {
  border: 1px solid var(--border); border-radius: var(--radius-sm);
  overflow: hidden; cursor: pointer;
  transition: border-color 0.2s;
  display: flex;
}
.ticket-row:hover { border-color: var(--border-hi); }
.ticket-row.expanded { border-color: var(--accent-border); }

/* Priority stripe */
.tk-stripe { width: 3px; flex-shrink: 0; }
.tk-stripe.critical { background: var(--red); }
.tk-stripe.high     { background: var(--amber); }
.tk-stripe.medium   { background: #60d4ff; }
.tk-stripe.low      { background: rgba(255,255,255,0.1); }

.tk-body { flex: 1; min-width: 0; }

/* Collapsed row */
.tk-head {
  display: flex; align-items: center; gap: 0.55rem;
  padding: 0.72rem 1rem;
}
.tk-id    { font-family: 'DM Mono', monospace; font-size: 0.7rem; color: var(--text-muted); flex-shrink: 0; }
.tk-title { font-weight: 600; font-size: 0.88rem; flex: 1; min-width: 0; }
.tk-badges { display: flex; gap: 0.25rem; flex-shrink: 0; }

.tk-meta {
  font-size: 0.7rem; color: var(--text-muted);
  padding: 0 1rem 0.6rem;
  display: flex; align-items: center; gap: 0.4rem; flex-wrap: wrap;
}
.tk-meta-sep { color: var(--border-hi); }
.tk-assigned-tag {
  font-size: 0.65rem; font-family: 'DM Mono', monospace;
  color: var(--accent2); background: rgba(124,92,252,0.08);
  border: 1px solid rgba(124,92,252,0.2); border-radius: 4px;
  padding: 0.05rem 0.35rem;
}
.tk-null-tag {
  font-size: 0.65rem; font-family: 'DM Mono', monospace;
  color: var(--amber); background: rgba(251,191,36,0.07);
  border: 1px solid rgba(251,191,36,0.2); border-radius: 4px;
  padding: 0.05rem 0.35rem;
}

/* ── Expanded detail — animated ── */
.tk-detail {
  display: grid;
  grid-template-rows: 0fr;
  border-top: 0px solid var(--border);
  opacity: 0;
  transition: grid-template-rows 0.32s cubic-bezier(0.16,1,0.3,1),
              opacity 0.25s ease,
              border-top-width 0.32s;
}
.tk-detail > .tk-detail-inner {
  overflow: hidden;
  display: flex;
  min-height: 0;
}
.tk-detail.open {
  grid-template-rows: 1fr;
  opacity: 1;
  border-top-width: 1px;
}

.tk-desc-col {
  flex: 1; min-width: 0;
  padding: 0.9rem 1rem; background: rgba(0,0,0,0.18);
  border-right: 1px solid var(--border);
}
.tk-actions-col {
  width: 210px; flex-shrink: 0;
  padding: 0.9rem 1rem; background: rgba(0,0,0,0.25);
  display: flex; flex-direction: column; gap: 0.45rem;
}

.tk-desc-text {
  font-size: 0.83rem; color: var(--text-dim);
  white-space: pre-wrap; word-break: break-word; line-height: 1.55;
  margin-bottom: 0.2rem;
}

/* ── Section label ── */
.tk-section-lbl {
  font-size: 0.58rem; font-weight: 700; letter-spacing: 1.8px;
  text-transform: uppercase; color: var(--text-muted);
  margin-bottom: 0.35rem; margin-top: 0.75rem;
}
.tk-section-lbl:first-child { margin-top: 0; }

/* ── Comments ── */
.comment-list { display: flex; flex-direction: column; gap: 0.35rem; margin-bottom: 0.55rem; }
.comment-item {
  background: rgba(255,255,255,0.025); border: 1px solid rgba(255,255,255,0.06);
  border-radius: 8px; padding: 0.5rem 0.7rem;
}
.comment-header { display: flex; justify-content: space-between; margin-bottom: 0.2rem; }
.comment-author { font-size: 0.7rem; font-weight: 700; color: var(--accent2); }
.comment-ts     { font-size: 0.62rem; color: var(--text-muted); }
.comment-body   { font-size: 0.8rem; color: var(--text-dim); line-height: 1.5; }
.comment-input {
  width: 100%; background: var(--input-bg); border: 1px solid var(--border);
  border-radius: var(--radius-xs); color: var(--text);
  font-family: 'DM Sans', inherit; font-size: 0.8rem; padding: 0.4rem 0.65rem;
  outline: none; resize: vertical; transition: border-color 0.15s;
}
.comment-input:focus { border-color: var(--accent-border); }
.comment-input::placeholder { color: var(--text-muted); }

/* ── Attachment links ── */
.attachment-link {
  font-size: 0.75rem; color: var(--accent2);
  text-decoration: none; display: inline-flex; align-items: center; gap: 0.3rem;
}
.attachment-link:hover { text-decoration: underline; }

/* ── Submitter details block ── */
.submitter-block {
  border: 1px solid var(--border); border-radius: var(--radius-xs);
  overflow: hidden; margin-bottom: 0.2rem;
}
.submitter-toggle {
  display: flex; align-items: center; justify-content: space-between;
  padding: 0.4rem 0.6rem; cursor: pointer;
  background: rgba(255,255,255,0.025);
  transition: background 0.15s;
  border: none; width: 100%; font-family: inherit; color: var(--text-dim);
  font-size: 0.74rem; font-weight: 600;
}
.submitter-toggle:hover { background: rgba(255,255,255,0.04); color: var(--text); }
.submitter-toggle .st-label { display: flex; align-items: center; gap: 0.4rem; }
.submitter-toggle .st-name  { color: var(--text); font-weight: 700; }
.submitter-toggle .st-arrow { font-size: 0.65rem; transition: transform 0.2s; color: var(--text-muted); }
.submitter-toggle.open .st-arrow { transform: rotate(180deg); }

.submitter-body {
  display: none; padding: 0.65rem 0.75rem;
  background: rgba(0,0,0,0.2); border-top: 1px solid var(--border);
}
.submitter-body.open { display: block; }

.submitter-grid {
  display: grid; grid-template-columns: 1fr 1fr; gap: 0.5rem 0.75rem;
  margin-bottom: 0.65rem;
}
.sub-field-label {
  font-size: 0.58rem; font-weight: 700; letter-spacing: 1.5px;
  text-transform: uppercase; color: var(--text-muted); margin-bottom: 0.15rem;
}
.sub-field-val { font-size: 0.8rem; color: var(--text-dim); word-break: break-all; }
.sub-field-val a { color: var(--accent2); text-decoration: none; }
.sub-field-val a:hover { text-decoration: underline; }
.sub-field-val.null-val { color: var(--text-muted); font-style: italic; }

.sub-user-row {
  display: flex; align-items: center; gap: 0.5rem;
  margin-top: 0.55rem; padding-top: 0.55rem;
  border-top: 1px solid var(--border);
}
.sub-user-label {
  font-size: 0.58rem; font-weight: 700; letter-spacing: 1.5px;
  text-transform: uppercase; color: var(--text-muted); flex-shrink: 0;
}

/* ── Full-width cs-btn for controls column ── */
.cs-btn-full {
  display: flex; align-items: center; justify-content: space-between;
  width: 100%; padding: 0.38rem 0.7rem; border-radius: var(--radius-xs);
  border: 1px solid var(--border); background: rgba(255,255,255,0.04);
  color: var(--text-dim); font-family: inherit; font-size: 0.78rem; font-weight: 500;
  cursor: pointer; transition: all 0.18s;
}
.cs-btn-full:hover { border-color: var(--border-hi); color: var(--text); }

/* ── Save/Delete footer ── */
.detail-footer {
  display: flex; justify-content: flex-end; gap: 0.5rem;
  padding-top: 0.75rem; margin-top: auto;
  border-top: 1px solid var(--border);
}
.btn-save {
  background: linear-gradient(135deg,rgba(52,211,153,0.14),rgba(52,211,153,0.08));
  border-color: rgba(52,211,153,0.3); color: var(--green);
}
.btn-save:hover {
  background: linear-gradient(135deg,rgba(52,211,153,0.22),rgba(52,211,153,0.12));
  border-color: rgba(52,211,153,0.5);
}

/* ── User view ── */
.user-view-note {
  background: rgba(124,92,252,0.06); border: 1px solid rgba(124,92,252,0.18);
  border-radius: var(--radius-sm); padding: 0.55rem 0.9rem;
  font-size: 0.78rem; color: var(--text-dim); margin-bottom: 0.85rem;
  display: flex; align-items: center; gap: 0.5rem;
}
.user-view-note span { color: var(--accent2); font-weight: 600; }

.tk-user-detail {
  display: grid;
  grid-template-rows: 0fr;
  border-top: 0px solid var(--border);
  opacity: 0;
  transition: grid-template-rows 0.32s cubic-bezier(0.16,1,0.3,1),
              opacity 0.25s ease,
              border-top-width 0.32s;
}
.tk-user-detail > .tk-user-detail-inner {
  overflow: hidden; min-height: 0; padding: 0;
}
.tk-user-detail.open {
  grid-template-rows: 1fr;
  opacity: 1;
  border-top-width: 1px;
}
.tk-user-detail.open > .tk-user-detail-inner {
  padding: 0.9rem 1rem;
  background: rgba(0,0,0,0.18);
}

/* ── Guest prompt ── */
.login-prompt-card {
  background: var(--card-bg); border: 1px solid var(--border);
  border-radius: var(--radius); padding: 2rem; text-align: center;
  box-shadow: var(--shadow-card); margin-top: 1rem;
}

/* ── Empty states ── */
.empty-state {
  text-align: center; padding: 2.5rem 1rem; color: var(--text-muted); font-size: 0.85rem;
}

/* ── Responsive ── */
@media (max-width: 700px) {
  .tk-sidebar { display: none; }
  .stat-chips { grid-template-columns: repeat(2, 1fr); }
  .tk-detail > .tk-detail-inner { flex-direction: column; }
  .tk-actions-col { width: 100%; border-top: 1px solid var(--border); border-right: none; }
  .submitter-grid { grid-template-columns: 1fr; }
}